Tickets

Buying tickets for a performance at Kettle Moraine Playhouse is a seamless and convenient process. Whether you’re a seasoned theatergoer or new to the world of live performances, we’ve made it easy for you to secure your seats. Simply visit our website or give us a call to explore our upcoming shows and their scheduled dates. Once you’ve selected the performance that captivates your interest, choose your preferred seating section and the number of tickets you require. Our user-friendly online ticketing system allows you to review the seating chart, select your seats, and make secure payments in just a few clicks. We are so confident in the ease of use that we requiring all purchases be made online.

Alternatively, our friendly box office staff is always ready to assist you over the phone or in person. Don’t miss out on the opportunity to see the magic of theater – purchase tickets today and prepare for an unforgettable evening at Kettle Moraine Playhouse.

Calls to the Box Office are sent to the phones of scheduled volunteers who also receive your message in email with an attached audio file. Calls are returned within 24 hours but sooner when possible and if it pertains to a performance starting within 24 hours.

When you call, it’s important to leave a precise but brief message about what you need because that will speed up the reply you get.

You can reach the Box Office at 262-223-6061, Ext 1 or by emailing BoxOffice@kmplayhouse.com

The Playhouse Ticket Policy for Shows does not apply to concerts and special events. There is just one single price for everyone. In fact we call the pricing category “Everyone.” V.I.P. coupons and other discount coupons do not apply to concerts and special events. So our pricing and policy is quite simple – One single “Everyone” price. NO REFUNDS – NO EXCHANGES. If a concert is cancelled and rescheduled, there is no refund. If it is cannot be rescheduled, then you may get a refund depending on our contract with the musicians.

TICKET POLICY for Kettle Moraine Playhouse Shows

TAXES and FEES

• Sales tax of 5.5% will be added to your purchase.
• There is no ticketing fee for phone or on line sales. Unlike other companies, we pay the fees and do not pass them along to you to put it on your credit card or PayPal account. We don❜t know of any credit card company that charges you to use their card, but if they do, that is your responsibility.
• There is a $3 per seat facility fee to help us meet facility maintenance needs.

REFUNDS

• There are none. Performance organizations or venues, whether it❜s the Packers, Brewers, Milwaukee Rep, Marcus Center or others, never give refunds and with good reason. We are not a ticket broker and cannot help you sell your tickets.

EXCHANGES

• If you cannot attend a performance you have tickets for and you contact the Box Office more than 24 hours in advance, we will exchange your tickets for another performance of the same show that you can attend, provided there are seats available. We will not charge you a fee for this.

PERFORMANCE CANCELLATION

• If the cast and staff can get to the Playhouse, there will be no cancellation regardless of outside conditions.
• If a performance is cancelled for weather or other factor, the following rules apply-
  • If it is rescheduled, your tickets will be valid at the rescheduled performance. If you cannot attend that performance exchange rules will apply.
  • If it is not rescheduled, you may ask for a coupon credit for the amount of your purchase that you can use to pay for another event when purchasing on line. The credit will be good for 24 months.

GENERAL RULES AND TICKET TYPES

• THERE ARE NO SALES AT THE DOOR except for student “RUSH” tickets. See below for details.
• NO ❝BABES IN ARMS❞ — Every person, regardless of age must have a ticket.
• Purchasers of STUDENT TICKETS must present a valid student ID at the theater. You must have an ID to get this discounted ticket.
• More and more, senior citizens [age 65+] do not look their age. You may be asked to show an ID at the theater. Take it as a compliment because it is.
• QUARTET TICKETS this is 4 or more tickets to the same performance. You cannot exchange ❝some of them❞. You must exchange all or none.
• STUDENT ❝RUSH❞ TICKETS 5 minutes before curtain the steeple bell will ring. At that time, if there are more seats than people in line, students with IDs may purchase an available seat for just $5. Do to time constraints, you may not have a choice of where the seat is. It❜s kind of like flying standby. We service everyone else and then you get your seat.
• GROUP TICKETS These are groups of 20 or more who purchase Quartet tickets plus one for the driver and we comp the driver’s ticket when they contact us. There are no refunds or exchanges.

• You pay the price + facility fee + sales tax but NO TICKETING FEES
• In addition to the prices shown below, you will pay a $3 per seat FACILITY FEE to help maintain the facility.
• Everyone, even babies, must have a ticket
• There are NO REFUNDS
• There are exchanges 24 hours in advance, subject to availability
• All ticket sales are online only – no tickets available at the door

Learn More on our Show Pricing page.

Season passes are the most cost-effective way to see the shows. With a 7-show pass, you’ll enjoy savings of 35% off the regular ticket prices (33% off discounted senior citizen tickets.) It’s like buying 5 shows and getting 2 free.

Group tickets are not available for concerts and special events, only for theatre events.

What❜s the difference between Group tickets and Quartet tickets if they are both $24?

• QUARTET TICKETS
  • Must have 4 or more people
  • Purchased right on the website just like any other ticket
• GROUP TICKETS
  • Groups purchase 20 or more seats by phone.
  • We will “comp” the 21st seat for the driver.
  • The group should arrive together and the organizer must provide a list of people BY SEAT NUMBER IN ADVANCE OF PERFORMANCE DATE.

Box office phone is 262-223-6061, Ext 1.

You can purchase a Gift Certificate / Card at 6 different dollar values. Certificates can thenGift Certificates Available be used when paying for tickets online for shows, concerts and special events.

Gift Certificates expire 36 months from the date of purchase.

Gift Certificates cannot be used on purchases at theatre lobby immediately prior to show.

When the user redeems the Gift Certificate, at the time of purchase the system will charge that part of the purchase which exceeds the certificate balance to the user❜s credit card. If the certificate value exceeds the purchase price, the unused portion of the certificate will remain available to the user for a future purchase prior to the expiration of the certificate.